Return Policy

ACI|NAE CANCELATION/REFUND POLICY

We're so bummed things didn't work out for you, but the good news is you have 30 days to return your item(s). There will be no refunds or store credit however you will be able to exchange your item(s). To qualify for an exchange, you must comply with the following:

• Items must be sent back within 30 days of the delivery date.

• Items returned must have original tags & be unworn, unwashed. No stains, makeup, deodorant, or wear.

• Bodysuits, swimwear, and undergarments are non-returnable nor will an exchange be available.

• Beauty products, cosmetics, and accessories are non-returnable nor will an exchange be available.

• All exclusive vintage products are non-returnable nor will an exchange be available.
Exchanges are processed within 5-7 business days after your item(s) are received.
All Sale items are final sale, no returns or exchanges will be honored for these items.

ACI NAE does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue an exchange. Please email for assistance.)